Backup to external usb hard drive with QNAP Nas not working
ERROR CODE / Problem# You notice that the files being backed up on external hard drive are not up to date# You receive a email from the notification system from the NAS drive statingLevel: Error
[External Drive] Job Administration-->Administration failed: All folder pairs are invalid!
he synchronization of ExternalDrive job [Administration-->Administration] stopped with errors.
Error message: All folder pairs are invalid!
Please check the logs for more detail.# You notice that the drive has invalid folder pairs
CAUSEThese issues are commonly caused by the following# Using a non configured external hard drive that does not have all of the folder pairs required# A faulty external hard drive# External hard drive not being detected as it may require power off then on again / unplug then plug
FIXStep 1# Log in to your qnap# Open a internet browser and navigate to your qnap device# Typically if Onsite2u have set it up the link will behttp://data# Click on Administration# Typically if Onsite2u have set it up the log in details will be# If this does not work use the default username and passwordusername: adminpassword: Onsite2u1!username: adminpassword: admin# Once logged in go to Backup across the left hand side# In the backup section on the left once it has expanded go to External Drive# In the status column it should have a Play Icon which will resume backups in the case of failure# If hitting the play button does not work and reach 100% on the synchronize stage, please call our support number below
IN THE CASE THIS DOES NOT WORKContact our tech support team on 1800 657 480
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